Home / When day 0 is
When the clock starts: the status that begins Oopbuy's free storage
Every deadline on this site is counted from day 0. Oopbuy's pages agree on 90 days but name three different starting points, and abnormal parcels run on a separate, silent 30-day clock. This is how to find your own day 0 and count forward from it.
This page: day 0 and the first five days
Day 0 · three wordings
How to use the status list to find day 0, step by step
Your item passes through several named statuses between the courier's van and the shelf. Oopbuy's order-status FAQ describes the middle of that path: “Received” means the item has arrived, after which the warehouse weighs and inspects it, and only “when the order status is Stored” can you see it in your warehouse page and ship it.
The storage pages then pick different words for day 0. The Storage page counts from “received”. The What You Need to Know Before Shopping article counts from “in storage”. The Customized logistics page counts from “the date of warehousing” and calls the shelf status “In Stock”. In normal operation these are hours or a day or two apart, so the difference rarely decides anything. It does decide which date you write in your calendar, and we use the earliest one, received.
Day 0 · two clocks
Normal parcels get 90 days, abnormal parcels get 30
Item 2 of the Storage page sets a second clock most buyers never hear about: “Abnormal packages (i.e. packages signed for by the warehouse or incomplete logistics information) have a validity period of 30 days, calculated from the order status of signed for.”
An abnormal package is one the warehouse signed for but cannot match to an order, usually because the seller's tracking number was missing or wrong, or because you sent something yourself without the right details. Because nobody knows whose it is, “reminders cannot be given”. After 30 days Oopbuy treats it as given up. If a seller says they shipped and your order still shows nothing after the usual domestic transit, ask support to search for it before that silent month runs out.
Day 0 to 5 · returns
The five-day window closes first
Before storage is a question at all, a shorter clock runs out. The Returns and Refunds page gives a 5-Day Return/Exchange Guarantee: the request must be made “within 5 days (starts at the next hour after the status changes to Stocked in, 5 days = 120 hours)”, and only for items the seller offers guaranteed returns on.
So the first useful thing to do on day 0 is open the QC photos. If the size is wrong, the window for an exchange is 120 hours, not 90 days. Outside that guarantee, ask about the actual seller or defect case rather than assuming a return is available. The QC page has the order we check photos in.
Day 0 · arithmetic
Counting forward from your own date
Day 90 is the received date plus 90 calendar days. Oopbuy does not say whether that day ends at midnight in China or at the hour of the status change, so a date-only calculation cannot establish the exact deadline; check the account and arrange shipment with a buffer. The table shows four example start dates and where day 90 and day 120 land; the planner does the same for any date you enter.
If a parcel will hold items that arrived on different days, each item has its own day 0. The oldest one sets the deadline for the whole parcel, because you cannot ship half a parcel and keep the rest on the old clock without submitting two parcels.
Day 0 · first order
Where the 90 days appear in Oopbuy's own first-order guide
Oopbuy's Three Things You Need to Know Before Using the Shopping Agent Service explains that buying takes two payments. Step 1 pays for the item and domestic freight; the item goes to the warehouse, where the “preservation period of parcels is 90 days”. Step 2 consolidates what is in the warehouse, pays international shipping and sends the parcel.
That is the cleanest statement of the 90 days anywhere on the site, and it frames storage the way we do: the time between your two payments. Everything this site discusses happens inside that gap. The costs page breaks down what each payment contains.
